Compatible publishers with reviews management are :
- Google My Business
- Pages Jaunes (France only)
Note : Reviews management module is a sub-module of Online Listing module, so it is not possible to manage the reviews without having the Online Listing module activated.
Note 2 : Reviews management is possible only for reviews from locations published and synchronized on publishers.
Answering to a review
The 3 publishers allow to answer to the reviews. The answers written in BRIDGE are automatically published bellow the corresponding review, on the publisher.
- For Google My Business & Facebook : the answer is published almost instantly
- For Pages Jaunes : due to moderation process, it could take up to 12 hours to be published
A mistake in your answer ? You can edit it by clicking on "Modify", below the answer you want to edit.
How to edit a review
Note : It is possible to write only one answer to the review. Also, the comments written after the answer to the reviews (like on Facebook, for example) are not handled by BRIDGE; so they will not appear in BRIDGE interface.