Compatible publishers with reviews management are :
- Google My Business
- Pages Jaunes (France only, 'syndicated' reviews included*)
Note : Reviews management module is a sub-module of Online Listing module, so it is not possible to manage the reviews without having the Online Listing module activated.
Note 2 : Reviews management is possible only for reviews from locations published and synchronized on publishers.
Answering to a review
The 3 publishers allow to answer to the reviews. The answers written in BRIDGE are automatically published bellow the corresponding review, on the publisher. Answering to a review ('syndicated reviews excluded) automatically put the review in Processed status.
- For Google My Business & Facebook : the answer is published almost instantly
- For Pages Jaunes : due to moderation process, it could take up to 12 hours to be published
Please note than it is not possible to answer to 'syndicated' reviews directly from BRIDGE Back Office !
A mistake in your answer ? You can edit it by clicking on "Modify", below the answer you want to edit.
How to edit a review
Note : It is possible to write only one answer to the review. Also, the comments written after the answer to the reviews (like on Facebook, for example) are not handled by BRIDGE; so they will not appear in BRIDGE interface.